As a  Store/Retail Manager, you will be responsible for overseeing daily retail operations, leading and developing retail and management teams, driving sales performance, managing budgets and inventory, and implementing effective business strategies. The role also involves maintaining strong customer and supplier relationships, ensuring compliance with company policies and operational standards, achieving financial and performance targets, and supporting the ongoing growth and success of the business.

Benefits

• Supportive, professional and friendly working environment. 
• Opportunities for career growth and long-term advancement within the business. 
• Competitive salary package with potential performance-based incentives. 
• Training, leadership development and employee discounts on selected products and services. 

Task & responsibilities

• Overseeing the day-to-day operations of the retail outlet to ensure smooth, efficient and profitable business performance. 
• Determining the product mix, stock levels and service standards in accordance with customer demand, business objectives and market trends. 
• Formulating and implementing purchasing and pricing policies to support sales growth, cost control and business profitability. 
• Managing inventory levels by monitoring stock movement, arranging stock replenishment, accepting deliveries and ensuring adequate product availability. 
• Liaising with suppliers, wholesalers, service providers and other business stakeholders regarding stock supply, pricing, deliveries and operational matters. 
• Planning and coordinating the display of goods, promotional materials and sales strategies to maximise customer interest and increase revenue. 
• Implementing marketing and promotional activities to attract customers, increase sales and strengthen the business’s market presence. 
• Monitoring sales performance, customer demand and financial results to identify business trends and implement improvement strategies. 
• Establishing and monitoring sales targets, staff productivity goals and service benchmarks to ensure the outlet meets its commercial objectives. 
• Reviewing customer feedback, market conditions and competitor activity to improve product offerings, pricing strategies and overall retail performance. 
• Preparing and reviewing budgets, expenditure and financial reports to support effective business decision-making. 
• Maintaining accurate records of sales, stock, revenue, expenses, banking and other financial transactions. 
• Managing point-of-sale operations, cash handling, payment processing and end-of-day reconciliation procedures. 
• Recruiting, training, supervising and evaluating staff to ensure they perform their duties effectively and meet business standards. 
• Preparing staff rosters, allocating duties and monitoring employee performance to maintain productivity and operational efficiency. 
• Ensuring high standards of customer service by responding to customer enquiries, resolving complaints and improving the overall customer experience. 
• Ensuring compliance with workplace policies, occupational health and safety procedures, consumer laws and other relevant business requirements. 
• Reviewing operational procedures and introducing improvements to enhance efficiency, reduce costs and support long-term business growth. 

Qualification & experience

• Minimum AQF Diploma or higher qualification in a relevant or closely related field. 
• Minimum one year of experience in retail management or a similar role. 
• Demonstrated experience in staff supervision, inventory control, sales, customer service and store operations. 
• Strong leadership, communication, organisational and problem-solving skills. 
• Ability to maintain high operational standards, improve store performance and deliver excellent customer service.