At Philliez Beverly Hills, we are committed to delivering an exceptional hospitality experience through high-quality food, efficient service, and a customer-focused approach.Our restaurant is recognised for serving freshly prepared meals in a clean, welcoming, and family-friendly environment, with a strong commitment to quality, consistency, and customer satisfaction. We take pride in maintaining high standards of food quality, hygiene, operational efficiency, and service excellence to ensure every customer enjoys a positive and memorable dining experience.

To support our continued growth and success, we are seeking a dedicated and experienced Retail Manager to oversee the day-to-day operations of our restaurant. This position offers anexcellent opportunity to lead a dynamic team, enhance operational performance, maintain outstanding customer service standards, and contribute to the continued success of the business while advancing your career in the hospitality and retail management industry.

Benefits

• A friendly and professional team environment.
• Opportunities to gain experience and build your career in this industry.
• Consistent working hours with a stable roster.
• Competitive pay based on your skills, experience, and contribution to the team.

Task & responsibilities

• To plan, organise, direct and co-ordinate the overall operations of the store to maintain daily business performance.
• Recruit, train, roster, mentor and monitor employee performance.
• Manage and supervise retail staff to maintain high standards of customer service and productivity.
• Monitor sales performance and develop strategies to increase revenue, enhance profitability and meet sales objectives through effective merchandising and

promotional activities.

• Stock ordering, receiving, storage, stock rotation and inventory control to maintain suitable inventory levels and minimise shortages, overstocking and wastage.
• Respond promptly to customer enquiries, complaints and feedback to provide excellent customer service and build a positive relationship with customers, which will improve overall customer satisfaction.
• Ensure visual merchandising and product presentation standards are met, attractive and well-organised to company standards and promotional campaigns.
• Ensure that the finance and administrative functions including cash, banking, budgeting, sales reporting and monitoring of operating expenses are performed in

accordance with company procedures.

• Develop & implement operating policies & procedures to improve efficiency, maintain quality standards & facilitate continuous business improvement.
• Liaise with suppliers, senior management and other stakeholders on purchasing, stock availability, pricing, promotional activities and overall business operations to ensure effective operation of the retail business.

Qualification & experience

• Store Operations Planning and Management Skills
• Staff Recruitment, Training and Performance Management Skills
• Retail Team Leadership and Customer Service Management Skills
• Sales Performance Monitoring and Revenue Growth Skills
• Inventory, Stock Control and Merchandising Management Skills