We are a local point-of-sale (POS) software company and we are looking for a full-time Customer Support Engineer to join us.

About us

At Zii, we develop and provide a diverse range of digital tools to optimise the customer experience. These include POS, Inventory, Payments, Loyalty & Bookings. We love to dive deep into the world of both F&B and Retail to ensure we are continually striving for a better experience.

We take great pride in providing every one of our valued customers with a holistic digital solution with continuous support and optimisation. We are dedicated to embracing innovation and staying at the forefront, offering our customers a path to growth and sustained success.

Our home is Australia but we have also extended ourselves to Singapore, Japan, New Zealand, Malaysia & United Kingdom. The world of POS and Payments is an exciting industry to be in.

About the Role

• Install and configure hardware and software for our customer onsite or remotely

• Deal with customers’ queries and requests about the system in a timely manner

• Provide technical support across the company

• Answering customer calls regarding system issues

• Maintain good relationship with our customers

• Test new software functions

Key Competencies

• Strong computer literacy and ability to learn new systems

• Ability to multitask with attention to detail

• Demonstrate a flexible and ‘can do’ attitude

• Good communication skill

• Fluent in Chinese and English

• You need to have Australian driver’s license. Applicants with car is preferred

What‘s in it for you

• Opportunities to work in a flexible work environment and with enthusiastic team members

• Numerous Commission opportunities

• Travel Allowance for personal vehicle use

• Future development opportunities with the company

• Graduates welcome!

Work Location: Our office in Deepdene VIC

You must have full working rights in Australia.