Customer Service Supervisor

Customer Service Team Leader

Do you enjoy leading from the front, coaching, mentoring? We have an exciting permanent opportunity to work with an enviable list of clients and drive a team to provide a superior customer service.

• Permanent opportunity | Eastern Creek Area
• Work a rotating roster between 8am and 8pm
• Exciting customer base and an opportunity to make a difference

Do you thrive in fast-paced environments where your leadership directly impacts critical outcomes?
This is an exciting permanent opportunity for a passionate Customer Service Team Leader to join a dedicated, purpose-driven team. You’ll be working alongside some of Australia’s most respected and recognised organisations, helping deliver solutions that are often urgent, time-sensitive, and in some cases, life-saving.
Overseeing a team of 8, you will have the opportunity to coach, train and mentor a high performing team whilst being heavily involved in customer interactions and troubleshooting client queries.
  
About the Role:

As Team Leader, you'll lead by example - coaching, developing, and mentoring a high-performing customer service team. You’ll take a hands-on approach, managing escalations and directly contributing to service excellence. This is an opportunity to step into a leadership role where your efforts truly matter

• Coach, develop and mentor your team to reach their full potential
• Provide ongoing support and training to ensure service excellence
• Be the key point of contact for escalated, time-sensitive enquiries
• Collaborate on recruitment and onboarding
• Monitor and report on key performance indicators and service metrics

  
About you:

• Proven experience leading a customer service tea, ideally gained in an order management and / or FMCG environment
• A proactive approach to leading a team with the ability to coach and mentor
• Ability to thrive in a fast-paced environment while supporting your team
• A hands on leadership style
• Driven to meet and exceed KPIs and client expectations
• Confident using ERP systems and MS Excel
• Reliable transport

On Offer:

• Join a trusted leader servicing high-profile clients in essential industries
• Secure a permanent role with clear pathways for growth
• Be part of a passionate, supportive team culture
• Enjoy onsite parking and a modern workplace
• Work that’s varied, fast-paced and rewarding

Additional information

• Permanent opportunity | Eastern Creek Area
• Work a rotating roster between 8am and 8pm
• Exciting customer base and an opportunity to make a difference