• 8 week assignment - Immediate Start available  
• Lake Macquarie location
• $38 + super per hour

Are you an experienced Customer Service or Administration professional looking for an immediate temporary opportunity with full-time hours and a supportive team environment?

We are currently seeking Temporary Customer Service Officers to join a busy project team based onsite in the Lake Macquarie area for an initial 8-week assignment commencing in June 2026.

These roles will support a high-volume inbound communication campaign and are ideally suited to candidates who thrive in structured environments, can manage competing priorities, and remain calm and professional when handling sensitive conversations.
  
The Opportunity

• 8-week temporary assignment
• Full-time hours Monday to Friday
• Rotating roster between 7:00am – 7:00pm
• Casual rate of $38 per hour + super
• Commencing either week of 15 June or 22 June 2026
• Onsite role based in Lake Macquarie

Key Responsibilities

• Managing inbound phone enquiries through a centralised contact line
• Responding to high volumes of emails and communication requests
• Providing scripted responses and holding statements
• Verifying identity details and updating records accurately
• Maintaining information across spreadsheets and multiple systems
• Monitoring and managing shared inboxes
• Following established procedures and communication guidelines
• Escalating complex matters where required
• Assisting with additional administration support tasks as needed

About You

• Previous experience in customer service, contact centre, administration or processing-based environments
• Strong resilience and professionalism when managing distressed or challenging conversations
• Excellent written and verbal communication skills
• High attention to detail and accurate data entry skills
• Strong organisational and time management capabilities
• The ability to follow structured processes and work within guidelines
• Flexibility, adaptability and a team-focused approach

Additional Requirements

• Current National Police Check less than 2 months old (or willingness to obtain prior to commencement)
• Availability to commence in June 2026
• Ability to work full-time rotating roster hours between 7am–7pm

These roles offer an excellent opportunity to join a collaborative and supportive team environment while gaining valuable experience within a large-scale project.

If you are available immediately and looking for your next temporary opportunity, we would love to hear from you. Click APPLY now or call Jo Brereton on (02) •••• •008.

At peoplefusion we don’t just accept diversity and inclusion - we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.

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