𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐨-𝐎𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫
Complete Business Technologies (CB Tech)
Newcastle, NSW
Full Time | Office Based

Complete Business Technologies has been the leading supplier and service agent throughout Newcastle, the Hunter Valley, Central Coast and Port Macquarie for over 30 years.
Our valued supplier partners include Konica Minolta, Brother and Epson. In 2024, CB Tech acquired TO Technology, another long-standing and trusted provider in the region, further strengthening our service capabilities and customer support network.
Due to a team member relocating to Sydney, an exciting opportunity now exists to join our team as a Customer Service Co-Ordinator.

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞
This is a fast-paced and rewarding role working closely with a team of 15 field technicians to ensure exceptional customer service outcomes across our customer base.
You will be responsible for coordinating service requests, managing technician priorities and ensuring customers receive prompt and professional support. There will also be an expectation to support other staff in different roles as required.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Managing incoming customer requests via phone, email and online platforms
• Processing customer consumable requests including toner and other supplies
• Coordinating and scheduling field service technicians
• Managing service priorities and customer expectations
• Providing a high level of customer communication and support
• Working collaboratively within a busy service team environment
• Maintaining accurate job and customer records
𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞
• Strong customer service and communication skills
• Excellent organisational and time management abilities
• Strong competency with Microsoft Office applications
• Ability to multitask and work under pressure
• Experience using JIM2 software would be highly regarded
• Previous service coordination or administration experience preferred
𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐂𝐁 𝐓𝐞𝐜𝐡?
• Join a well-established and respected local business
• Supportive team environment
• Stable full-time office-based role in Newcastle
• Work with leading technology brands including Konica Minolta, Brother and Epson
• Opportunity to grow within a successful and expanding business
If you are motivated, organised and enjoy working in a customer-focused environment, we would love to hear from you.