About us

WebJet has been Australia and New Zealand's go-to for going places since 1998. From flights (domestic and international) to hotels, holiday packages, car hire, tours and travel insurance, we've got your whole trip handled. With more than 25 years of travel know-how built into every search, we're by your side for every flight, stay, experience, and ride. Our home base is Melbourne, but we work hybrid. Tuesdays and Wednesdays we're in the office together for collaboration, workshops and, yep, free food. We're a publicly listed company with big goals and an even bigger passion for travel. We're a high-performing, purpose-led team and we're on the lookout for like-minded people who share our ambition to make travel better, one journey at a time.

About you

You're curious, bold and always improving. You ask questions, explore possibilities and seek smarter ways. You bring proven experience in accounts receivable, customer accounting or a similar role, supported by a solid understanding of accounting principles and practices. You are highly proficient in Microsoft Office, particularly Excel, and use your strong analytical and problem-solving skills to identify and resolve discrepancies efficiently.

You are a confident communicator with well-developed interpersonal skills, capable of working both independently and collaboratively.

You lead with care, act with integrity and do what's right (even when it's hard). You're genuinely interested in travel and believe in the joy it brings. You want to be part of a growing, connected community that makes you look forward to showing up.

About this role
Our Customer Accounting Specialists' manage the accounting processes related to our valued customers. Your primary objective will be to ensure accurate and timely customer billing, payments, and account reconciliations. The role also entails assisting with reconciliation, investigating refund escalations, and collaborating with various departments within our business.

About the key responsibilities
Account Reconciliations: Reconcile vendor and customer accounts regularly, ensuring accuracy and resolving discrepancies between billing and payments.

• Customer Inquiries: Respond to customer queries on accounts, invoices and payments, delivering prompt, professional service and resolving issues efficiently.

• Account Reconciliations: Reconcile vendor and customer accounts regularly, ensuring accuracy and resolving discrepancies between billing and payments.

• Refund Processing: Manage customer refunds across multiple payment platforms, ensuring accurate and timely processing and allocation to accounts.

• Systems Usage: Utilise Travel Operations, GDS, the Webjet Admin site and supplier platforms in daily tasks.

• Relationship Management: Build and maintain strong customer relationships, acting as a key contact for account-related matters.

• Process Improvement: Identify and implement process improvements to streamline customer accounting activities.

• Compliance: Ensure adherence to accounting standards, internal controls and regulatory requirements, including PCI.

• Collaboration: Partner with Customer Operations, Finance and Technology teams to resolve issues, improve processes and support revenue outcomes.

About the perks

* A $250 Webjet gift card every year to put towards your own getaway

* Free travel insurance and discounts across flights, hotels, packages, and more

* Our legendary annual Hackathon — where ideas become products (within 12 months, no excuses)

* An events calendar packed with fun stuff — when we say we're social, we mean it

* Up to 12 weeks paid primary carer leave, plus 2 weeks secondary

* Option to buy extra week of annual leave for big trips or school holidays

About the fine print

To join Webjet, you'll need full-time working rights in Australia and a National Police Check.

Recruiters — thanks, but we've got this one covered.