Paspaley is known for the world’s rarest pearls and timeless designs. As a proudly Australian, family-owned company, we offer a luxury retail experience that blends heritage, innovation, and elegance.

We are seeking an experienced Client Relationship Manager (CRM) to lead our clientelling and CRM strategy across Paspaley Retail and the wider Paspaley Group.

Key Responsibilities

• Lead and evolve Paspaley’s clientelling and CRM strategy across Retail and Group brands.

• Define and enhance the end‑to‑end customer journey, ensuring a seamless luxury experience.

• Develop acquisition, retention, loyalty, and gifting initiatives that deliver measurable value.

• Own the annual CRM and client engagement calendar, aligned to business priorities and KPIs.

• Translate customer insight and data into clear strategic direction.

• Partner cross‑functionally with internal teams to deliver a cohesive, brand‑aligned client strategy.

• Provide leadership to the CRM team, fostering performance, accountability, and capability.

• Uphold data integrity, privacy, and CRM governance standards.

About You

• 8+ years’ experience in CRM, client engagement, or clienteling within premium or luxury retail.

• Deep understanding of client lifecycle management, segmentation, loyalty, and lifetime value.

• Proven experience leading CRM strategy end‑to‑end.

• Strong commercial judgement, analytical capability, and strategic thinking.

• Confident stakeholder manager, able to influence senior leaders and teams.

• A natural leader who values discretion, refinement, and brand excellence.

Why Paspaley?

• Be part of a legacy of Australian luxury and artisanal excellence.

• Contribute to meaningful, high‑impact projects that shape the future of Paspaley.

• Collaborate with industry-leading creatives, marketers, and craftspeople.

• Opportunities for professional growth and skill development.

• Experience a workplace that celebrates curiosity, creativity, and continuous learning.

• Employee discounts and unique access to Paspaley experiences.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.