At Crowne Plaza Burwood, we believe in the power of connections. As part of the IHG Hotels & Resorts family, we deliver True Hospitality every single day '” creating memorable experiences for our guests, partners, and the local community. We're looking for a passionate, driven events professional to join our leadership team and help shape the future of meetings and events at our hotel.

As our Conference & Events Manager, you'll be the driving force behind the successful conversion and planning of every event that walks through our doors. From intimate boardroom meetings to large-scale conferences and incentive programs, you'll own the end-to-end experience '” ensuring every detail is flawless and every client leaves wanting to come back.

What You'll Be Doing

- Hit (and beat) banquet revenue targets while maximising profitability
- Partner with the Director of Sales & Marketing on short and long-term sales strategy
- Actively grow the sales pipeline and win business from the competition
- Work with Revenue Management on pricing and yield strategies
- Negotiate F&B pricing, function space, and hotel services to convert business
- Contribute to the annual departmental operating budget and financial plans

- Direct day-to-day conference and convention activities from inquiry to execution
- Consult with meeting planners on room configuration, flow, menus, AV, décor, transport, and VIP services
- Conduct site inspections and entertain clients to bring our spaces to life
- Run pre and post-event meetings to continuously elevate the guest experience
- Meet daily with planners to review consumption, billing, and any contract exceptions
- Action client satisfaction feedback to keep improving

- Coach, train, and develop your direct report and the wider events team
- Ensure compliance with IHG brand standards, service behaviours, and sales techniques
- Promote teamwork through strong cross-departmental communication
- Plan staffing levels based on demand

- Champion IHG's Corporate Responsibility practices and sustainability initiatives
- Advise clients on greener meeting options that reduce waste and energy use
- Uphold WH&S, Trade Practices, Data Privacy, and Gifts & Bribery policies
- Represent the hotel and brand in the local community and with media when needed

What You'll Bring

- Minimum 3 years of high-quality events experience with a proven track record of driving repeat business
- Bachelor's degree or equivalent qualification in Hotel Administration, Event Management, or related field
- Strong knowledge of sales principles, with excellent client management, negotiation, and problem-solving skills
- Demonstrated leadership capability and experience managing teams
- Excellent written and verbal communication
- A flexible, adaptive approach '” events rarely go exactly to plan, and you thrive in that
- Comfortable engaging with stakeholders at every level
- Experience with Opera (PMS) and event planning software like Delphi is highly advantageous

Why Join Us?

When you join IHG, you join a family of over 6,000 hotels across more than 100 countries. We invest in your career, your wellbeing, and your futurewith global development opportunities, generous team member rates at IHG properties worldwide, and a culture that genuinely values who you are.

Ready to create unforgettable events at one of Sydney's most dynamic hotels? Apply now.

IHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

* Only shortlisted candidates will be contacted *