A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.
Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.
Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.
  
The A2B Way
We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.

The Role

We’re looking for a Client Success Specialist to take ownership of a portfolio of corporate clients nurturing relationships, driving product adoption, and identifying opportunities to grow and improve client outcomes.
You’ll inherit a mix of well-established partnerships and untapped opportunities, giving you the best of both worlds: relationship management and growth.
You’ll be the trusted point of contact, working closely with our Manager of Client Success and partnering with Sales, Marketing, and Product to deliver meaningful results.

What You’ll Be Doing

• Manage and grow an existing portfolio of corporate clients
• Deliver a proactive, relationship-led client experience
• Develop tailored success plans to drive adoption, utilisation, and value
  Build strong, multi-level relationships across client organisations
• Identify expansion opportunities and minimise churn risk
• Monitor usage, engagement, and retention trends to inform strategy
• Conduct regular client reviews and present insights that demonstrate value
• Collaborate cross-functionally to influence product improvements and client outcomes

What Success Looks Like

• Strong client engagement and retention across your portfolio
• Increased product adoption and expansion opportunities
• High levels of client satisfaction, advocacy, and long-term value

 About You

• 2+ years’ experience in Client Success, Account Management, or similar
• Strong relationship-building skills you build trust naturally
• Commercial mindset with the ability to identify growth opportunities
• Confident working with data and using insights to drive conversations
• Excellent communication skills (you can present, influence, and engage)
• Highly proactive with a genuine sense of ownership

Nice to have:

• Tertiary qualification in Business, Marketing, or related field

Why Join Us?

• Work with high-profile clients across diverse industries
• Be part of a growing, high-impact team within A2B Australia
• Real ownership, your work is visible and valued
• Collaborative culture where people genuinely support each other
• Opportunities to grow as the business scales

Ready to Apply? If you’re someone who thrives on building relationships, creating value, and making an impact, we’d love to hear from you.
Apply now and be part of a team that’s shaping the future of corporate transport solutions.