Carestays is seeking an experienced and motivated Client Services Manager to lead the establishment and ongoing operation of our newest Supported Independent Living (SIL) and Short-Term Accommodation (STA) site in Mentone.

We are targeting a late July / early August commencement of operations and are looking for someone who wants to be involved before the doors officially open.

This is not a role where you simply inherit an existing site and maintain it.

We are looking for someone capable of helping oversee the final setup and completion stages of the facility, assisting with operational implementation, recruiting and building their own team, and helping establish a strong, positive, and vibrant workplace culture from day one.

For the right person, this is an opportunity to genuinely help shape and put their name to something significant.

The Mentone location is a substantial former nursing home currently undergoing significant transformation and redevelopment, and is intended to become Carestays’ flagship site and long-term showcase location.

The property features:

• 16 bedrooms

• A full commercial kitchen

• Separate residents’ kitchen

• Multiple indoor lounge and living areas

• Large outdoor and garden spaces

• Significant room for future lifestyle and day program initiatives

Our vision is for the site to become the crown jewel of the Carestays group — a premium environment that feels more like a high-end retreat or boutique hotel than a traditional “facility.”

Presentation, atmosphere, culture, and client experience are extremely important to us. We are intentionally creating an environment that feels welcoming, warm, professional, and genuinely enjoyable to spend time in — for both clients and staff.

This is not simply another accommodation service. We are aiming to create a benchmark for what high-quality supported accommodation can look and feel like.

The site has also been designed with future growth in mind, including the planned introduction of lifestyle and day service programs aimed at creating a more engaging, social, and fulfilling experience for clients.

The Client Services Manager will play a key leadership role in preparing the site for launch and establishing the operational foundations that will support its long-term success.

You will work closely with senior leadership and head office while maintaining significant autonomy over the operation of the site itself.

This role requires someone commercially minded, highly accountable, solutions-focused, and passionate about building high-performing teams and environments.

We are looking for someone who sees potential, takes pride in ownership, and wants to help create something people will talk positively about.

This is not an entry-level management role, nor a role suited to someone without substantial leadership and operational management experience.

We are seeking someone with strong organisational ability, excellent leadership skills, and the confidence to oversee a large and dynamic site from its establishment phase through to full operation.

The successful applicant must be capable of:

• Managing and building large teams

• Creating structure, accountability, and culture

• Handling competing operational priorities

• Maintaining high presentation and compliance standards

• Problem-solving independently

• Leading with professionalism, maturity, and consistency

This role requires someone highly organised, proactive, and capable of operating at a senior management level.

Experience overseeing complex operations, healthcare environments, hospitality operations, disability services, aged care, or multi-department teams will be highly regarded.

We are not simply looking for someone to “fill shifts” or supervise staff. We are looking for someone capable of helping establish a flagship service and leading it with pride, professionalism, and ownership.

• Assist with the final setup and operational readiness of the new site

• Recruit, onboard, and lead your own team

• Establish a positive, accountable, and team-oriented workplace culture

• Oversee day-to-day operations of the SIL/STA facility

• Ensure compliance with NDIS Practice Standards and organisational policies

• Assist in implementing systems, procedures, and operational workflows

• Drive high standards of presentation, professionalism, and client experience

• Assist in the future development of lifestyle and day service programs

• Support occupancy growth and future development opportunities

• Work collaboratively with head office and senior leadership

This role would suit someone with experience in:

• Disability services

• Healthcare or nursing leadership

• Aged care

• Hospitality operations

• Business development

• Operational or multi-site management

Most importantly, you are someone who:

• Enjoys building and improving systems

• Takes ownership and accountability seriously

• Is confident managing people and performance

• Leads by example

• Wants to create a positive and motivated team culture

• Understands the importance of presentation and client experience

• Is excited by the challenge of building something from the ground up

• Opportunity to lead and help establish Carestays’ future flagship site

• Strong support from head office and senior leadership

• Ability to shape systems, culture, and team structure from inception

• Significant autonomy and input into operations

• Long-term growth opportunities within Carestays

• A chance to create something you can genuinely be proud of

You will become part of an amazing team that genuinely cares about client experiences, quality of life, and long-term outcomes.

At Carestays, we are passionate about creating environments that clients enjoy being part of — places that feel welcoming, engaging, respectful, and empowering, rather than institutional.

We are looking for leaders who share those values and want to help build a culture where both clients and staff feel supported, valued, and proud to be part of the organisation.

Support is provided through:

• Dedicated Site Coordinators

• Operations Management support

• Head Office administration and compliance assistance

• Ongoing leadership collaboration

Carestays is a growing NDIS accommodation provider focused on delivering Supported Independent Living and respite services in environments that feel welcoming, professional, and genuinely supportive.

Our vision is to create homes that feel more like boutique accommodation or retreats than traditional facilities, while maintaining strong operational and compliance standards behind the scenes.

Mentone, Victoria

Late July / Early August 2026