We are seeking a professional and customer-focused Call Centre Customer Service Officer to join our team. This role involves handling customer bookings, customer inquiries, managing complaints, and providing exceptional service through our integrated booking and dispatch communication systems.

Qualifications & experience
Previous Call Centre experience preferable. Training will be provided. Excellent communication and data entry skills necessary.

Candidates must demonstrate typing accuracy of 40+ words per minute for data entry requirements.

Candidates must have Australian work rights.

Tasks & responsibilities
Excellent communication and data entry skills.
Polite and courteous manner on the phone.
Customer service oriented.
A positive team member.
Available to work on a Rotating Roster. This includes Days, Afternoons and Night Shifts. Available to work weekends and Public Holidays including Christmas.
Punctual.

Candidates must be available to work all shift types including days, afternoons, nights, weekends, and public holidays as required.

Benefits
Immediate start available.
various available shifts
On site parking is free of charge.
Close to city - 16 Comport St, Portsmith.
Secure Office
Paid Weekly. Fully computerised dispatch system.
Support and training provided for inexperienced candidates who have good English and data entry skills.

Candidates must demonstrate professional fluent English proficiency and be expected to complete a Basic Competency Test

Advanced conversational English proficiency is required for effective customer communication.