Join a leading global financial services provider in their Rhodes-based contact centre, taking inbound calls and assisting customers with general enquiries and information.
This is a long-term temporary opportunity through until 30 June 2027, ideal for experienced contact centre professionals looking to grow their career within financial services.
The contact centre operates on a rotating roster:

• Monday to Friday: 8:00am – 8:00pm
• Saturday & Sunday: 9:00am – 5:30pm

You will work a 5-day week and complete a weekend shift approximately every 6–8 weeks.
Full training is provided, including:

• 2 weeks classroom-based training
• 2–4 weeks supported floor training to apply your learning in a live environment

We are seeking candidates with exceptional communication skills, a professional phone manner, and a demonstrated history of reliability and punctuality.
What We’re Looking For:

• Previous call centre experience within financial services is essential
• Strong understanding of call centre metrics, quality standards, and compliance requirements
• Clear and confident communication skills with a genuine interest in building a career in banking and financial services
• Ability to learn quickly and succeed in a structured training environment with ongoing assessments
• Tech-confident and able to navigate multiple systems simultaneously
• Permanent Resident or Australian Citizen

You must also be willing and able to complete:

• Police check
• Bankruptcy check
• Two manager-level references

Why Join This Team?

• Paid training and ongoing support
• Excellent hybrid working model once trained (3 days from home, 2 days in the office)
• Opportunity to build your career with a globally recognised financial services employer
• Long-term opportunity offering stable and consistent work

For more information, please contact Aoibhin on 0480 097 *** or email *******@employ.com.au