About the role

As a Business Support Officer, you will play a vital role in ensuring the smooth running of our organisation by providing high-quality administrative support to our client services and operations teams.

What you'll be doing

1. Providing general administrative support, including data entry, filing, photocopying and scanning

2. Assisting with the preparation of client and service documentation

3. Answering and directing incoming phone calls and emails

4. Providing support for client onboarding and exit processes

5. Maintaining electronic and physical filing systems

6. Supporting clinical and management teams with day-to-day business operations

7. Undertaking ad-hoc administrative tasks as required

What we're looking for

1. Previous experience in an administrative or customer service role, preferably in the community services or healthcare sector

2. Strong attention to detail and ability to maintain accurate records

3. Excellent communication and interpersonal skills, with the ability to liaise effectively with clients, their families, and internal stakeholders

4. Proficiency in using the Microsoft Office suite, including Word, Excel, and Outlook

5. A flexible and adaptable approach to work, with the ability to prioritise tasks and work well under pressure

6. A genuine interest in supporting vulnerable members of the community and a commitment to delivering high-quality care

Desirable skills

1. Previous experience with MYOB

2. Invoicing experience

3. Payroll skills

About us

Newcastle & District Nursing Service (NDNS) is a highly respected provider of Community Nursing and Disability Care, proudly supporting the Newcastle, Lake Macquarie, Port Stephens and surrounding regions for over 45 years.

If you are excited about this opportunity and would like to join our team, please apply now.