About the Role

The position of Business Analyst resides in the DMO and is responsible for supporting change at Swinburne by enhancing business outcomes through the provision of quality and innovative business analysis services.  The Business Analyst role is critical to the identification of business needs and delivery of solutions that maximise value to the organisation.

The Business Analyst is responsible for planning, managing, eliciting and defining requirements, from inception through to implementation, on a variety of projects across the University. This would typically include establishing and defining the BA approach and plan, followed by the elicitation, analysis, and documentation of end to end solution requirements and acceptance criteria, as well as collaborating with other project team members to support with development, testing, UAT, operational readiness, change management and post implementation support activities.  The Business Analyst will also be responsible for leading process improvement through the analysis of current state processes, the introduction of process improvements, the establishment of continuous improvement practices and the design of innovative future state processes that streamline our ways of working and drive efficiency.

The Business Analyst will also contribute to the uplift of Swinburne’s Business Analysis capability through the definition, construction and embedding of best practice Business Analysis processes, methods and techniques as part of the Project Delivery Framework.

Swinburne DMO is partnering with the business to deliver programs of work under Ad Astra strategy through investment portfolio planning, program and project delivery, portfolio and project performance measurement and the uplift of enterprise capability in projects.

This is a full-time, fixed-term position until 26 Feb 2027 at our Hawthorn campus (Hybrid).

About You

To be successful in this role, you will bring strong Business Analysis expertise and a proven track record of delivering outcomes in complex project environments.

You will demonstrate:

• Business Analysis Expertise – A solid understanding of BA methodologies, techniques, and industry best practices, with the ability to apply them effectively across project delivery lifecycles.
• Business Process Management – Experience applying BPM techniques, including process mapping, reengineering, and automation, to streamline operations and deliver sustainable efficiencies.
• Project Delivery Experience – Proven experience contributing to large and complex projects, with accountability for delivering high-quality BA outcomes.
• Requirements Management – Strong capability in understanding business needs, eliciting and documenting end-to-end requirements, and defining future-state solutions that address business challenges and opportunities. This includes producing key BA artefacts such as BA approaches, plans, and high-level, detailed, functional, and non-functional requirements.
• Agile Delivery Experience – Experience working within Agile environments, including developing epics, user stories, and acceptance criteria, and contributing to ceremonies such as sprint planning, estimation, stand-ups, showcases, and retrospectives.
• Tools & Systems Proficiency – Experience with industry-standard BA and project tools (e.g. Jira, Confluence, HP ALM) and strong proficiency in the Microsoft Office suite, including Excel, Word, and PowerPoint.
• Capability & Change Enablement – A strong understanding of best practice BA frameworks and experience supporting the development, implementation, and embedding of organisational changes, including processes, standards, methods, guidelines, and tools.
• Adaptability & Initiative – A flexible and agile mindset, with the ability to work autonomously and collaboratively while responding positively to change.
• Stakeholder Engagement – Excellent stakeholder management and facilitation skills, with experience engaging both internal and external stakeholders.
• Customer Focus – A commitment to building strong client relationships, acting as a trusted advisor and subject matter expert for client requirements.
• Team Collaboration – A collaborative team player who contributes to building high-performing project delivery teams.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please log a query via our SwinHelp portal - https://swinburne.service-now.com/esc.

Applications Close: Sunday 14 June.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact [email protected] or call +61 • •••• •550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be logged our SwinHelp portal - https://swinburne.service-now.com/esc. (general enquiries will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.