As a family-owned business with over 100 years of craftsmanship and service excellence, Wallace Bishop has built a strong reputation on exceptional service, superior craftsmanship, and steadfast values. With a rich history in skilled trades and a loyal customer base, we have established ourselves as a leader in the luxury jewellery and watch market. Wallace Bishop continues to thrive as a mid-to-high-end retailer, dedicated to offering exceptional products and experiences that create lasting memories for our customers through quality, tradition, and service.

We are currently seeking a passionate and dynamic Assistant Store Manager to join our Mackay family. This is an excellent opportunity for individuals eager to advance their careers in the luxury jewellery and watch market. Successful candidates can look forward to long-term career growth, with opportunities for progression. While a minimum of three years of jewellery/watch retail experience is preferred, it is not a requirement.

The Role

Key responsibilities include:

• Achieving and exceeding sales targets

• Delivering exceptional customer service

• Managing expenses

• Overseeing recruitment, training, and development

• Coaching and managing team performance

• Ensuring store presentation is consistently excellent

• Ensuring operational efficiency

• Possessing in-depth product knowledg

About you 

To succeed in this role, you should possess the following qualities:

• Ability to lead by example and focus on the company’s core values

• High standards of customer service

• Proven track record in meeting and exceeding sales and KPI targets

• Strong focus on expense management and profit and loss outcomes

• Experience in coaching and developing teams to achieve company goals

• Expertise in store presentation and merchandising

• Ability to handle multiple tasks and meet deadlines consistently

• Excellent attention to detail and operational accuracy

• A proactive approach to growing your skills and expanding product knowledge

What We Offer

In return for your dedication, we offer an attractive salary package, performance incentives, and generous discounts. You’ll receive support from an experienced leadership team committed to your success. We offer excellent opportunities for professional development, and you’ll be part of a team representing one of Australia’s leading jewellery companies.

If this role sounds like the perfect fit for you, please submit your resume to apply.

Please note: Successful candidates will be required to provide a national police history check as part of the recruitment process with Wallace Bishop.