Division: Digital 

Department: Customer & Digital Services 

Reference number: 13100 

Engagement type: Fixed Term Contract

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.  Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.  

About the role

The Customer & Digital Services (C&DS) Division is responsible for leading stakeholder and customer engagement and communications for the Digital Department. The division delivers Service Desk support to both internal and external customers, including end-user IT support, and oversees the delivery of key IT Service Management capabilities. These include Incident, Problem, and Change Management, as well as Capacity, Availability, Continuity, Knowledge Management, Service Design, Service Level and Catalogue Management, and Software and Hardware Asset Management.

The Analyst – Service Transition plays a key supporting role within the Service Transition function, working closely with the Manager – Digital Service Transition and Specialist – Service Transition across a range of workstreams.

This role contributes to the day-to-day delivery of service transition activities, including (but not limited to) change and release management, operational readiness, and asset and configuration management. It supports the continuous improvement of processes to ensure they are consistently applied, meet quality standards, and evolve to align with organisational needs and best practice.

This is a 20-month fixed-term contract with flexible location options available across all states.

What you will be doing

• Support the Specialist – Service Transition across all aspects of the Change Management function, including facilitating appropriate change reviews and approvals to ensure changes meet quality standards prior to submission. This includes coordinating and managing Change Advisory Board (CAB) agendas, meetings, and minutes.
• Provide support with the Release Management function including but not limited to the coordination of release activities across multiple delivery teams and the subsequent identification of conflicts and associated resolutions.
• Partner with the Specialist – Service Transition to define operational readiness and service acceptance criteria with delivery teams on behalf of operational stakeholders, ensuring outcomes are documented, communicated, and any non-compliance is identified and reported as require.
• Engage with internal stakeholders via participation in various delivery forums, to promote awareness and compliance with service transition processes and quality expectations.
• Assist to measure and monitor adherence to process standards and ensure consistent execution of the process across the organisation via KPI’s, reporting, and data driven insights.

What you will bring to the role

• Australian Citizenship required, with willingness to obtain and maintain a security clearance if needed.
• Tertiary qualification (or equivalent) in a relevant technology discipline, with ITIL 4 certification preferred.
• Demonstrated experience in IT Service Transition practices, with exposure to project support environments advantageous.
• Proven ability to manage competing priorities, make sound decisions in ambiguous situations, and perform effectively under pressure.
• Strong stakeholder engagement skills, with the ability to build trusted relationships at all levels, complemented by excellent written and verbal communication skills.

In return some of our benefits to you 

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options
• Professional development via projects, industry networks, job rotation, study assistance and more.
• Give back with up to 4 days of volunteering leave per year.
• Reward your hard work with annual performance bonuses (subject to eligibility).
• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at ******@aemo.com.au