Be a key member of the management team at The Seabreeze Hotel, working closely with the Hotel Manager and sharing a passion for delivering exceptional guest experiences. You will oversee the day-to-day operations of the accommodation department while providing administrative support to ensure the smooth and efficient running of the venue, featuring fully refurbished 4.5-star accommodation.

Key Responsibilities:

• Lead daily operations of the front office and housekeeping departments to ensure smooth functioning and exceptional guest experiences.
• Plan, organise, and direct team members to maintain the highest standards of guest satisfaction.
• Oversee and support key administrative functions, including banking processes, gaming clearances, onboarding, and compliance to ensure smooth and compliant venue operations.
• Take ownership and develop streamlined processes, allowing you to shape and improve the way we operate.
• Train new staff to meet required standards and ensure continuous development.
• Proactively coordinate and manage all correspondence, including emails, information requests, and report preparation, ensuring timely responses.
• Track all debtors and follow up on payments to ensure financial accountability.
• Assist staff in performing duties and efficiently accommodate all guest requests.

Who We Are Looking For:

To be successful in the role, you will possess the following:

• A minimum of 2 years experience as an Accommodation, Admin, or Front Office Manager in a hospitality environment.
• Current QLD RSA & RSG (or ability to obtain).
• Previous experience with a PMS.
• A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully.
• Experience in coaching and developing a team with a passion for performance and development.
• Excellent time management skills.
• A desire to develop your skills and progress your leadership experience.

About Us:

Nestled along Mackay's stunning coastline, the Seabreeze Hotel is a vibrant destination for locals and visitors to relax, dine, and enjoy our welcoming community. Renowned for exceptional service and unforgettable experiences, we pride ourselves on a culture of passion, innovation, and teamwork.

Apply now to join the team at The Seabreeze Hotel!