PK DENTAL PTY LTD t/a Dental Solutions Kalgoorlie is seeking a skilled Dental Practice Manager to join our team.

Benefits

• Competitive salary package based on skills and experience.
• Full-time, stable employment with an established dental practice.
• Supportive, professional and team-focused working environment.
• Opportunity to take ownership of practice operations and contribute to business growth.
• Career development and professional growth opportunities.
• Varied and rewarding management role within a busy dental practice.
• Opportunity to live and work in the vibrant Kalgoorlie community.

Task & responsibilities

• Manage the day-to-day operations and administration of the dental practice.
• Supervise, support and coordinate reception, administrative and dental support staff.
• Prepare staff rosters and coordinate staffing requirements.
• Coordinate practitioner schedules, patient appointments and practice workflows.
• Assist with recruitment, induction, training and performance management of staff.
• Develop, implement and review practice policies and administrative procedures.
• Oversee patient billing, accounts, health fund claims and payment processes.
• Monitor practice expenditure, purchasing, stock levels and supplier arrangements.
• Monitor practice performance and identify opportunities to improve operational efficiency.
• Manage escalated patient enquiries, feedback and complaints professionally.
• Maintain high standards of patient service and overall patient experience.
• Coordinate ordering of dental and office supplies and manage inventory requirements.
• Liaise with dental laboratories, suppliers, contractors and external service providers.
• Coordinate maintenance and servicing of practice facilities and equipment.
• Support compliance with workplace health and safety, privacy, infection-control and practice procedures.
• Conduct staff meetings and facilitate effective communication between dentists, clinical staff and support teams.
• Support practice growth, continuous improvement and efficient use of practice resources.

Qualification & experience

• Diploma or higher qualification in Business Administration/Management, Health Administration, Practice Management or a related field.
• Minimum 1 years of relevant experience in dental, medical, allied health or healthcare practice management.
• Demonstrated experience in staff supervision, rostering and day-to-day practice operations.
• Experience managing patient administration, billing, accounts and health fund claiming processes.
• Experience with practice management software and administrative systems.
• Sound understanding of workplace health and safety, privacy, infection control and healthcare practice procedures.
• Strong leadership, organisational, communication and problem-solving skills.
• Previous experience within a dental practice will be highly regarded.