As COO, you'll oversee warehouse and fulfilment, inventory management, logistics, customer service, retail store performance and studio workflow. Working closely with the founders and senior leadership, you'll bring structure, accountability and scalability to the operational side of the business.

The Details

• Location: Sydney, with regular travel to our Melbourne store
• Salary: Based on experience
• Reports to: Founders

Benefits

Above The Clouds Store Pty Ltd offers an array of exclusive company benefits including brand/product discounts, early access to exclusive releases and sales, friends and family promotions. Individual benefits vary based on role and responsibilities.

Task & responsibilities

What You'll Do

• Lead warehouse, fulfilment, shipping and logistics functions
• Oversee inventory planning, stock allocation and visibility across distribution centres and retail locations
• Drive operational excellence across customer service, retail and studio operations
• Develop systems, processes and reporting frameworks to improve efficiency and scalability
• Establish a consistent operational performance rhythm through KPI monitoring
• Identify opportunities to reduce cost-to-serve while improving service levels
• Support strategic growth initiatives as the business continues to expand
• Collaborate with founders and senior leadership to execute business objectives

Qualification & experience

What We're Looking For

• Relevant tertiary qualification and/or at least 5 years of relevant experience
• Proven experience leading operations at scale, ideally in retail, ecommerce or logistics
• A track record of building and improving processes, not just maintaining them
• Strong experience with inventory, fulfilment and supply chain management
• A hands-on, data-driven approach to problem solving
• Excellent stakeholder management and collaboration skills