Office Manager

Company: Unikey Global

Location: Melbourne CBD, VIC

Employment Type: Full-time

Salary: $79,000–$85,000 per annum, depending on experience plus super

About Unikey Global

Unikey Global is an education and migration consultancy that assists international students in selecting suitable courses and education providers aligned with their academic interests and career goals. We are committed to providing professional, personalised and reliable support throughout each student’s education journey.

About the Position

We are seeking an experienced, organised and client-focused Office Manager to oversee the day-to-day operations of our Melbourne CBD office and also supervise 4 overseas offices. The successful candidate will manage administrative systems, supervise office activities and support our education consultants in delivering high-quality services to international students.

Key Responsibilities

• Manage and coordinate the daily administrative operations of the office.
• Develop, implement and review office procedures, policies and service standards.
• Supervise administrative staff, allocate duties and monitor performance.
• Coordinate student enquiries, appointments, consultations and follow-up activities.
• Support education consultants with course applications, enrolments and communications with education providers.
• Maintain accurate and confidential student records, databases and documentation.
• Liaise with universities, colleges, registered training organisations and other stakeholders.
• Monitor student application progress, important deadlines and outstanding documents.
• Respond to escalated student enquiries and ensure matters are resolved professionally.
• Coordinate staff meetings, training, work schedules and internal communications.
• Manage office supplies, equipment, facilities and administrative expenditure.
• Prepare operational reports and provide administrative support to senior management.
• Monitor service delivery and recommend improvements to office systems and workflows.
• Help ensure office operations comply with relevant organisational policies and regulatory requirements.

Qualifications and Experience

• A Diploma or higher qualification in management or a related discipline.
• At least one year of experience working as an Office Manager in a busy education consultancy.
• Sound knowledge of international student services, course applications and education-provider processes.
• Strong leadership, organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a busy professional environment.
• Strong computer skills and experience using Microsoft Office and client-management systems.
• A professional, approachable and student-focused attitude.

Why Join Unikey Global?

This is an excellent opportunity to lead a dynamic Melbourne CBD office and contribute to an organisation that helps international students make informed decisions about their education and future in Australia.

To apply, please submit your résumé and a cover letter outlining your qualifications, experience and suitability for the position online.