Ampol City Cabs Mackay is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our busy retail/service station environment in Mackay. The successful candidate will be responsible for leading and supporting the team, ensuring smooth daily operations, maintaining high standards of customer service, and ensuring compliance with workplace safety and food hygiene requirements.

Benefits

Salary range: $75,000 - $85,000 per Annum + Superannuation.

Task & responsibilities

Staff Management and service standards  

• Recruiting, training, supervising and appraising staff.
• Managing staff availability and rostering accordingly. 
• Payroll management. 

Financial Management (including price setting) and Budgeting 

• Create budgets and forecasts relating to retail store revenues making reasonable and educated assumptions. 
• Develop and implement appropriate retail pricing policies and strategies aligned with the budgeted forecasts and necessary operating requirements.
• Maintain accurate records of stock levels and sales as well as keep statistical records of the same for use in budgeting for future periods. 

Store Promotion and Marketing

• Be responsible for developing, devising and implementing promotional and marketing activities in the business both online and on site. 
• Ensuring instore promotion setups are carried effectively. 
• Resolve customer complaints and maintain customer satisfaction. 

Product Mix Management / stock control and sourcing strategies including purchasing

• Managing product mix and stock levels, varying the product mix in line with sales information to maximise stock turnover.
• Developing purchasing policies and implementing the same. 
• Seeking out new products and suppliers on a regular basis. 
• Monitor online reviews and post responses accordingly.
• As required, assist customers to select and pay for retail items.

• Prepare daily, weekly and monthly reports. 
• Maintain records of sales, staff and compliance activities. 
• Maintain various compliance requirements of the business and the industry OH&S. 
• Report performance metrics to senior management and/or business owners.

Qualification & experience

• A Diploma level or higher in any discipline is required. 
• At least one year relevant full time experience at manager level is required.
• Previous experience gained in a similar setting would be highly regarded. 
• Australian full-work rights.

The Ideal Candidate 

• Relevant Experience with food service industry, ideally within Quick Service Restaurants.
• Have a proven record of successfully leading a team, delivering results and achieving sales targets whilst maintaining exceptional store standards.
• Experience with accounting software such as XERO/MYOB is an added advantage.