Company Details

Entity Name: Optima Services Group Pty Ltd

Business Name: Optima  Cleaners

Location: Alexandria, NSW 2015 Australia

Position: Contract Administrator

Salary: $80,000 to $90,000 Per Annum 

Job Description:

Optima Services Group Pty Ltd trading as Optima Cleaners is seeking a skilled and organised Contract Administrator to join its growing team. The business is recognised for delivering professional cleaning services and maintaining high standards of quality and customer satisfaction across its operations. The successful candidate will be responsible for preparing, reviewing, and administering contracts, coordinating with clients, suppliers, and service providers, maintaining accurate contract records, and ensuring contractual obligations are met. The Contract Administrator will work closely with management to support efficient business operations, monitor contract performance, and ensure compliance with company policies and relevant regulations. Previous experience in a similar role, excellent organisational skills, and strong attention to detail are essential.

Benefits

• Competitive salary
• Paid annual leave
• Flexible working arrangements
• Professional development and training
• Career advancement opportunities
• Employee recognition and rewards

Task & responsibilities

• Preparing, reviewing, interpreting and administering cleaning service contracts, client agreements, documents and service schedules.
• Reviewing and negotiating variations, extensions and amendments to cleaning contracts and service agreements.
• Managing contract documentation, including work orders, service schedules, correspondence, compliance records and contract files.
• Responding to client, contractor and internal inquiries about contract terms, service requirements, contract variations and service delivery issues.
• Monitoring contractor and subcontractor performance against agreed service levels, work orders, scopes of work and key performance indicators.
• Reviewing cleaning service reports, site inspection records, incident reports and client feedback to identify contract issues and required actions.
• Preparing reports for management on contract performance, service outcomes, variations, claims, risks and compliance matters.
• Collecting and analysing contract and project data, including service delivery records, labour allocation, client requests, contract costs and performance outcomes.
• Advising senior management on contract issues requiring attention and assisting with the implementation of management decisions.
• Coordinating documentation for new contracts, contract renewals, site mobilisation, client onboarding and service commencement.
• Assisting with tender submissions, pricing schedules, compliance documents and reports relating to the company’s cleaning service contracts.
• Maintaining accurate records of contract expiry dates, renewal options, service changes, insurance documents, subcontractor records and compliance requirements.
• Supporting the arrangement of site accommodation where required for business operations, contract administration or service delivery.
• Working with managers, supervisors, and clients to make sure contract requirements are properly followed.

Qualification & experience

• Minimum AQF Associate Degree, Advanced Diploma or Diploma or equivalent work experience 
• Minimum 1 year of experience in related position.